Stupid Marketing Tricks - Part V

Thus far, in our quest to build a realistic marketing plan that produces results, we have done some homework and some legwork and have answered the first two questions:

1. IS THERE a market for my product? (do people need this product or service) AND
2. HOW MANY people feel they want or need my product or service?

These are but 2 of the most important questions you must ask before beginning to develop the plan. The next question is equally, if not more important. It is:

3. WHO ARE these people?

Now anytime we discuss marketing on the Internet, the subject of getting traffic comes up. Everybody wants traffic to their site. Everyone wants lots of traffic to their site. This is foolishness.

I have 2nd page placement on Google for my very generic search terms. First page on Yahoo. Does this get me traffic? Yes. Is it the traffic I want? In most cases, no.

What I get is the tire-kickers. I don't want tire-kickers. I want people who are

a. sincerely interested in marketing their product
b. are willing to do the work necessary to be successful
c. are willing to invest the time, money and effort to be successful
d. are willing to step back and do it the right way
e. have set specific goals by which they will measure success
f. are realistic in their approach and in their expectations
g. will not give up easily
h. understand that marketing is a numbers game and will play the game by the numbers
i. are willing to allow the real numbers to drive the plan, resulting in success
j. are willing to change the plan when market factors change

Unfortunately, what I often get is that person who is looking for the easy, get rich quick method of selling a product or service. These are the wannabe marketing rock stars (read 'failures'). Or I get the person who wants to pick my brain for hours for free. I turn down nine of these people for every one I accept. In short, I rely on the traffic to create leads, not sales.

Internet marketing works exactly the same as marketing in the real world. The game is simply bigger. Bigger offers much more opportunity, but also much more competition. The process of selling on the Internet, therefore, requires that you create a much tighter, more restrictive definition of your niche.

Here is a silly example. Imagine that you have a store in a mall. You sell skateboards. Now, who would you rather have in your store:

100 people age 65 and above OR
5 people age 14?

Certainly, the 5 people age 14. These are your real potential customers. They buy skateboards. Hardly anyone over 65 will buy a skateboard, unless they are buying it for someone age 14. 'Nuff said.

In the world of Internet marketing, you must imagine, however, that your store is located in a mall that contains several MILLION other stores. That changes the game in a major way. How will you set your storefront apart from the millions of other stores in that mall?

By defining your niche.

You must now define very clearly WHO that potential customer might be. Let's draw a picture of your first niche customer or client. Who is that person?

Gender?

Income Level?

Age?

Occupation?

Education?

Geographic region?

Lifestyle?

Purchasing characteristics?

What is the hot button for the person who fits this profile?

Why does this person feel they need or want what you have to offer?

What benefit (not feature) does your product offer to satisfy that need or want?

CAUTION - Don't feel that you must draw just one profile. You can draw as many as you like. For instance, if your answer to gender is both 'male' and 'female', continue through the rest of the questions for just 'male', and then repeat all the questions for female. You now have two profiles. You will want to do this because you will create one message for 'male, age 25-35' and another for 'female, age 25-35'. You will create a different message for each profile and will most likely want to create a different landing page for each profile on your site.

What will motivate the female age 25 is not necessarily what will motivate the male age 25.

When defining your niche, don't use an ax - use a scalpel.

Creating a single 'one size fits all' message for ALL your potential customers or clients could be said to be a VERY stupid marketing trick.

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Stupid Marketing Tricks Part IV

In the last few posts I have made the point that, before taking any product to market, you first must determine whether or not people need or want your product or service. If they NEED it, you will use one approach. If they merely WANT it, then you will use another approach.

So let's assume that people actually WANT or NEED your product. Now we must look at how MANY need or want that product.

Again, don't laugh. Not looking at this subject realistically will cause you to fail faster than many of the other failure factors that might come into play here.

Let us suppose that you have developed a small computer chip that solves a system error in the XYZ232 computer system. Every user of the XYZ232 Computer Operating System in the world really NEEDS this chip. Without this chip, users of the XYZ232 Computer System will experience never-ending and ongoing frustration. In all the chat rooms, on all the discussion groups, in the IT forums, everyone talks about the need to solve this inherent problem. You have the answer. In your mind, you have determined that this is a NEEDS based marketing scenario. And so you spend 10 grand to develop your chip. You then announce that you have developed the chip in an ever so perfect marketing campaign. You do everything exactly right.

Sales, however, end up being 50 chips. Just 50. What happened?

What happened is that you failed to do the research. Surprisingly, there are only 200 XYZ232 Computer Systems users on the entire planet.

Knowing there is a market is one thing. You KNEW there was a market. Knowing the potential size of the market is another.

You see, a really stupid marketing trick is to believe that everyone is just like ourselves. We assume this is the case. It is not. The fact that you are interested in a subject does not necessarily lead to the correct conclusion that there are many others interested in that subject.

Yes, it is important to you. However, it may be important to just a few other people. If this is the case, you will fail.

As marketers, we believe it is all about us. This is human nature. However, in successful marketing, it has absolutely nothing to do with you. It is all about the potential buyer. Your OPINION frankly does not matter at all. YOUR likes, YOUR preferences, YOUR dislikes are not going to cause another to willingly part with their hard earned money. THEIR likes, dislikes, preferences and perceived needs or wants will.

All of marketing comes down to the ability to get into the head of another person or large groups of people. You will only be successful if you solve THEIR perceived problems in the way THEY want them to be solved. Very basic, but often overlooked.

Artists (painters, poets, authors and musicians, etc) are especially guilty of assuming everyone will be interested in their grand works of art. Not so. Yet artists are SO INTO their works of art that they never stop to consider the fact that frankly, nobody cares, except extremely limited and narrowly targeted groups of people. This is how the phrase 'starving artist' came to be. (Selling artistic works is very difficult in the general marketplace, but EXTREMELY easy if one can precisely define that specific group of potential buyers).

And so, the second step is to determine the size of the market. This is done through research. There is no single research tool that will provide the answer for all products.

The Internet can provide much of the information you need. Start with a search on 'XYZ232 Computer sales' as your search term. Look specifically for studies, articles, etc on the number of buyers out there. Also use Google Adwords Keyword tool. This tool now tells us the NUMBER of searches done on a particular phrase for a specific period of time. Look at the number of searches done on 'XYZ232', for instance. If the number of searches done on 'XYZ232' was 100, while the number of searches done on 'ABC456' was 10 million, you can guess that your potential market is relatively small.

Ask for help. Get into the chat rooms of XYZ232 computer users and ask about where you might get information on these numbers. Everyone in these rooms is really trying to be helpful, so get some input from others. Don't forget about that old, dusty library down the street. Explore magazines devoted to the XYZ232. Go to the bookstore. As your local computer technician. Ask XYZ232 Inc. What you are looking for here is the NUMBER of users of this brand of computer.

But be careful. If you ask XYZ232 users IF they will buy the product, nearly all will say yes. You are not attempting to find out IF they will buy (they certainly will), you are trying to determine HOW MANY THERE MIGHT BE. Don't be fooled into thinking there MIGHT BE a large number of potential buyers.

You must KNOW there are a VERY LARGE NUMBER of potential buyers for your product or service. Establishing THE PROOF that this is so is the first step any potential manufacturer of any product would take in the real world. Again, this is so basic that it perhaps need not be verbalized. Marketing 101. Failure to know the size of the potential market before even considering taking that product or service to market would be a majorly stupid marketing trick.

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Stupid Marketing Tricks Part III - The Unrealistic Marketing Plan

As promised I am going to discuss how an effective marketing plan is developed. We must start the discussion by asking what might at first glance appear to be a silly question.

This question is so basic to one's ultimate success that most people never stop to ask this question when attempting to take a product or service to market. This is why most people fail.

This question is so basic that it is easily pushed out of consciousness and is frankly often never asked.

Yet it is hands down the most important question one could ever ask.

Are you ready for the question? Get a pencil and some paper.

This question will be developed in three distinct steps. Ready? Ok, here goes.

Step One: Write down the name of your product or service

Step Two: Put a question mark AFTER the name of your product or service

Step Three: Before the name of your product or service, write the words 'DO PEOPLE NEED'

Now you have a question. It should look like this:

DO PEOPLE NEED (NAME)?

Now answer the question. And don't laugh. This is not the time for laughing - this is the time for brutal honesty.

I spend all day talking to people who are having a difficult time marketing their product or service. They have gone to all the trouble to set up a website, print up brochures, put together mailing lists, sent out direct mail, posted ads, sent press releases, done blog tours, developed newsletters, joined associations, put together affiliate programs, blah, blah, blah, blah on and on and on and guess what? No or low sales.

They then ask me why, after doing all of this, there are no sales. There are no sales because they forgot to ask the most important question:

DO PEOPLE NEED (NAME)?

This is not funny. You see, we get so excited about developing and marketing our product or service that we forget to ask if anyone actually needs the thing.

When I say 'need', I mean need. Not want. Want is different. The entire approach will change when one needs something versus wants something. The entire game, the whole approach, is different.

Need means the prospect will die without it. It means they will suffer terrible consequences if they do not have it. Need items are items such as food, clothing, shelter, air, water etc. Some needs are legislated (auto insurance) etc. Need means need. Must have. No way out of it.

If people NEED this product or service, the potential market is a given. The approach then is to advertise, market or publicize the fact that your product or service meets the NEED better than the product or service of the competition. People recognize the NEED for your product or service; you do not have to 'talk them' into it. It is a given.

Once you have determined that people NEED this product or service, then you must simply take the steps to define WHO needs the product or service. This is the second step. Let's not go there yet.

WANT

If people do not NEED your product or service, but rather simply WANT it, then you must attempt to elevate their WANT to the status of a NEED.

One of the primary mistakes those new to marketing make is that they assume everyone NEEDS their product or service when in fact they do not.

You may believe people NEED your item. This will not cause them to buy your item. What will cause them to buy your item is when THEY RECOGNIZE they NEED that item. This is accomplished by elevating their WANT to the status of a NEED in their mind.

See how this works? It's basic. So basic, in fact, that we forget to do it.

Do not fool yourself. Be brutally honest. Look at this from an outside perspective and ask yourself if people actually NEED this product or service. The answer to this question will form the basis of the entire approach of a successful marketing plan.

People do not NEED toys. They do not NEED gadgets. They do not NEED books. What they WANT is the enjoyment the toy might bring. What they WANT is the reduction in stress a gadget might provide. What they WANT is the information in the book.

Selling to satisfy a NEED is not easier than selling to satisfy a WANT. It is simply a completely different approach. Do NOT fool yourself into thinking that people need your item when, in fact, they do not. If you fool yourself, you will end up wasting a great deal of time and money.

Trying to sell your product or service without asking 'DO PEOPLE NEED (NAME)?' is a really stupid marketing trick . . .

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Stupid Marketing Tricks Part II

Watching TV Is Exhausting . . .

. . . and exasperating, I might add.

Karl Greenberg of Media Daily News says it better than I ever could. However, I would also add that the same holds true for radio (especially), newspaper and magazines. The article he wrote is located here:

The public, by and large, is fed up. The use of commercial skipping technology is on an ever-upward trend. I have commercial skipping technology on nearly all my electronic devices. I call it the 'mute' button.

People want to buy. However, they do not wish to be sold. Giving the market what it wants, in the way it wants it is key, but does require a completely different set of strategies.

As I have said many times - giving your potential buyers a message, using intrusive advertising tactics not only does not work, it causes them to actually resent your message.

The entire world of advertising is slowly moving towards being lumped under the 'spam' heading.

Do you really want your potential buyers to actually resent your methods? If so, keep shoving advertising in their collective faces. If not, draw them in with strategic publicity strategies.

To be fair here, running intrusive advertising certainly is not a Stupid Marketing Trick . . . yet.

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Stupid Marketing Tricks - Part I

Now don't laugh . . .

Being a marketing consultant, I spend my day talking to people who are having a hard time selling their product or service. It seems to me that there is no end to the number of people who are experiencing this difficulty.

This week, I heard a story from one such person. This person could not understand what might be wrong. According to her, she had done everything exactly right. She posted a very long list of all the things she had done, from the development of the marketing plan, to advertising, publicity, blogs, seo work, newsletters - the list went on and on and on and on.

She could not understand, having done everything a human could possibly do to market her product, why the sales were not happening. The answer seemed very simple to me.

So, here is a question.

Who buys medicine?

Really - answer the question - who buys medicine?

Answer?

Sick people, obviously.

People can be sick. Or they can believe they are sick.

If they are not sick, or do not believe the are sick, they will not buy medicine.

Why make such a silly pronouncement?

It is an unfortunate fact that unsuccessful marketers concentrate on the benefits of their product or on the strength of their marketing efforts. They believe people will buy actually their product on the strength of the benefits it offers, or on the basis of a marketing plan based on fantasy. Benefits are important certainly. This is true. However, this is not what sells products (or medicine for that matter).

What sells medicine is the fact that there are enough buyers who are either sick, or believe themselves to be sick.

Again, this seems silly, but this makes a very important point. That point is this:

You can do everything right - perfectly right down to the last detail. However, if there are no sick people, or no people who believe they are sick, no one will buy your medicine. Ever.

The very first question you must ask, before even considering developing, creating or taking a product to market is whether or not there is a market for the product.

IS THERE a REAL market for this product? And precisely how big is that market?

Don't laugh. Hardly anyone thinks of this question before jumping into the market. This is why many fail.

I read hundreds of marketing plans every year. I even have a form I have people fill out before we talk. One of the very first questions asked on the form is 'If everyone who COULD buy your product DID buy your product, how many sales would you make?'

This is another silly question. However, without a doubt, it is the MOST important question.

Very few people can answer it. Nine times out of ten the answer is either 'I don't know' or 'Everyone!'. Both answers are completely wrong.

You have a great product or service. It does great things or provides benefits you feel people need. However, you must ask yourself if THOSE PEOPLE believe they need it. If not, you would be stupid to spend the time, money and effort to try to sell them something they simply will not buy.

Let's cover that again. People will only buy your product if they believe they need it.

If they do not believe they need it, they will not buy it. (Please note that I said 'believe' they need it).

The Internet is many things - however it is primarily marketplace where people go to find something they already know they need. Few people log on thinking "Today I will buy something. I don't know what I will buy. I just want to buy anything. I will look around until I find something to buy."

No indeed. People log on thinking "I need X. I will find the right X at the right price and I will purchase that X."

Throughout the coming weeks I will demonstrate how to begin to build a valid, realistic and working marketing plan - one that may actually make you money. So, before the next post, I will ask you to answer several questions:

1. HOW MANY people NEED your product or service. This requires a numeric answer, not 'everybody' or 'anybody' or 'a lot of people'. Give me an actual number here.

2. Now, prove it. Show me the studies or survey results.

If you can't answer with a number derived from studies or survey results, you are only fooling yourself or being overly optimistic.

I almost said 'You might be a stupid marketer IF . . . ' but I won't. That's already been done.

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Some Marketers Just Don't Get It - Part IV

In the last few posts I have discussed the fact that, to become a successful marketer, you must think like a leader, as your communication will flow from your perception of yourself. I also mentioned that a key component in this is that you learn to provide good content to your potential clients or customers, as this is what they desire.

Have you ever signed up for a newsletter? If so, I think you will agree with me that there are basically two types:

In the first, which I shall call Style One, we are pleased to receive a flow of information we both need and desire. Normally, these types of newsletters will start by quoting a recent report or study ie 'XYZ Special Report - Recent Study Shows More Seniors Going Online'. Then, we are presented with perhaps the facts or reports that give us the details. Finally perhaps, we are told why this is important to our business. And then, at the end, we are told that XYZ is a leader in developing effective email strategies.

Style Two is decidedly different. It goes a little something like this -

"Don - NEWS FOR YOU! More seniors are going online! YOU NEED THIS REPORT NOW! Special Discount Pricing FOR MEMBERS ONLY!'

Hmmm. Now, which of these two do you believe will catch my attention, assuming I am a real businessman (with a marketing budget) interested in creating a successful business that involves email marketing?

Style One demonstrates the potential for thoughtful analysis, real facts and rock solid information. Style Two sounds like it was written by a carnival huckster.

Now we must ask the real question. Whom do you trust? The businessperson who provided the information in Style One, or the shady character that jammed Style Two down our throats?

Credibility is key. You will never succeed in marketing without it.

I asked you to think of yourself as a teacher. Now I will ask you to imagine yourself as a consultant.

It is said that consultants make the big money. Why is this so? It is because they provide facts and proven strategies - impartial information.

Real leaders - teachers and/or consultants - do not use these styles of communication. They impress us with the fact that they are credible and really have the best interests of others at heart.

Likewise, nothing impresses me more than a marketer who will admit his competition is also quite good at what they do. This creates a level of credibility in my mind that can be produced in no other way. This shows honesty.

You are a good businessperson. This does not necessarily make your competition 'bad'. If you say this, you will totally lose your credibility. If you even hint at this, you will lose some credibility. A real consultant, real teachers, know that they are not the only ones on the planet with good ideas, theories, methods or techniques.

When learning to create free advertising and publicity, one need only to stop thinking like a marketer and to start thinking like a publicist. Likewise, to become a really successful marketer, one need only to stop thinking like a marketer and start thinking like a consultant.

The whole timbre of the communication offered will change. Others will perceive you in a whole new light. Likewise, YOU will perceive you in a whole new light.

Teachers and consultant are perceived to be leaders. That perception - being perceived as a leader - will cause your sales to soar.

Imagine for a moment that Albert Einstein, after developing the Theory of Relativity, had put out an email to his constituents:

"Don! You Gotta See This! I have developed an entirely NEW, secret Theory of Relativity! I am offering this report to only a very SELECT group of people. You need to HURRY as they are going fast! The price, now just $97, will most likely be raised to $147 very soon. GET IT TODAY!!!!!"

Testimonial " Albert, you are right on the money with this one! This has provided me with everything I need to know to build a rocket ship! Everyone needs this report! Thank you, thank you, thank you!"

"Order my 'Secrets To Relativity' Report today and I'll throw in bonuses worth over $4900! Blah Blah Blah"

Now, would we have put any faith in what he said about the Theory of Relativity? No. Neither will anyone put any faith in what you say if you use this type of communication. This type of communication puts you in that carnival huckster category (in the perception of real business people) in nearly every case.

It goes without saying that, if you wish to market anything successfully, you must become a valued, credible resource to your potential clients or customers. You must become a leader. In your own mind. First.

And then you must speak like a leader . . .

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Some Marketers Just Don't Get It - Part III

Now, I certainly did not mean to give the impression that you can be a leader in your industry simply by deciding that you are (as you may have thought from the previous post). What I meant to impress upon you here is that your communication is only as good as the results it produces. Your communication will flow from your own perception of yourself.

If you believe yourself to be a leader, your communication will reflect that perception. Conversely, if you are not confident about either yourself, your abilities, your ideas or the worth of what you might offer to others, your communication will also reflect this.

What YOU think you are is precisely what others will BELIEVE you are. Again, Psychology 101.

In the physical world, communication is more than just words. Have you ever observed a person walk into a room who exudes an air of authority? All we have to do is look at this person and we know, intuitively, subconsciously, that this person commands and expects respect. The expectation of respect is evident in the way that person walks, stands or gestures. The bearing of this person tells us he or she expects to be treated in a certain manner. It is evident in the attitude of this person. We know intuitively what this person believes himself to be. When this person speaks, his words will command attention and respect from us, as we will believe he KNOWS what he might be talking about.

So what does this have to do with marketing?

In the electronic environment, others cannot see you or, in most cases, hear you. Therefore, the only way to communicate this demeanor is through the words you use in this environment. The words you use, (this includes the tone, the delivery and a host of other factors), will determine whether others will percieve you to be believable and, subsequently, whether or not you will be trusted. Ultimately this will be the factor that will determine whether a potential client will do business with you. The only way to create that all important trust, in this environment, is to use words. The words will communicate everything there is to know about you. These words always flow from your own perception of yourself.

As regards marketing, that's very important. Frankly, it is the single most important factor to be considered, for it forms the basis of all the rest.

Success in marketing always begins with being a leader in regards to ideas. If you have an idea that attracts others, those others will be drawn to you and subsequently your product or service. If you are perceived as being just 'one of the pack', you will never experience the success you seek. The singular trait that all leaders share is that they not only are 'idea leaders', but that they FREELY share those ideas with others.

Even if your product or service is mediocre, you will still experience greater success if you serve as a resource of ideas for others. This does not mean you give away all of your 'secrets'. It does mean you must freely give enough of your ideas to be truly helpful to your customers or clients.

The Internet is based upon the free sharing of ideas - more than any other factor. We respect those who have knowledge that can help us. We revere teachers. We crave information. If you can become the source of that knowledge, can convey it effectively to others and are willing to do so, your success is virtually assured.

Your failure, on the other hand, is likewise virtually assured if your potential clients perceive a hidden agenda of some kind. For instance, if you send an email out to your list every week that provides just a tidbit of good information, covered over by paragraph after paragraph of blatant sales language, you will fail - eventually.

However, when you take on the role of a respected teacher - a teacher willing to share freely with others - your potential clients will buy whatever you recommend they buy. This only happens when you are perceived to have their own best interests at heart, rather than perceiving that you are only interested in getting into their wallets.

This is another area where new marketers fail by the thousands. Some new marketers believe that the goal is to create a huge email list and then to mail a new and exciting sales pitch to that list week after week after very boring week. No indeed.

This does not lead to success - it leads quickly to a high rate of lost subscribers. It leads to disappointment on the part of your potential client or customer.

Those who experience long term, lasting success, are those who realize that the goal is to teach. Through freely teaching others, through the sharing of ideas, they establish a position of dominance in the minds of their prospective customers or clients. This must be established PRIOR TO recommending the purchase of any product or service.

The leaders of thought in the field of education become famous for their creative thinking. The leaders of thought in the field of business have, in most cases, become rich.

To be even more succinct - if you wish to experience success in marketing, become a teacher. Do not sell - teach. It appears to be a contradiction that, if you can learn to teach - to share your ideas with your customers or clients for free, - your sales will skyrocket.

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