Stupid Marketing Tricks Part II

Watching TV Is Exhausting . . .

. . . and exasperating, I might add.

Karl Greenberg of Media Daily News says it better than I ever could. However, I would also add that the same holds true for radio (especially), newspaper and magazines. The article he wrote is located here:

The public, by and large, is fed up. The use of commercial skipping technology is on an ever-upward trend. I have commercial skipping technology on nearly all my electronic devices. I call it the 'mute' button.

People want to buy. However, they do not wish to be sold. Giving the market what it wants, in the way it wants it is key, but does require a completely different set of strategies.

As I have said many times - giving your potential buyers a message, using intrusive advertising tactics not only does not work, it causes them to actually resent your message.

The entire world of advertising is slowly moving towards being lumped under the 'spam' heading.

Do you really want your potential buyers to actually resent your methods? If so, keep shoving advertising in their collective faces. If not, draw them in with strategic publicity strategies.

To be fair here, running intrusive advertising certainly is not a Stupid Marketing Trick . . . yet.

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Stupid Marketing Tricks - Part I

Now don't laugh . . .

Being a marketing consultant, I spend my day talking to people who are having a hard time selling their product or service. It seems to me that there is no end to the number of people who are experiencing this difficulty.

This week, I heard a story from one such person. This person could not understand what might be wrong. According to her, she had done everything exactly right. She posted a very long list of all the things she had done, from the development of the marketing plan, to advertising, publicity, blogs, seo work, newsletters - the list went on and on and on and on.

She could not understand, having done everything a human could possibly do to market her product, why the sales were not happening. The answer seemed very simple to me.

So, here is a question.

Who buys medicine?

Really - answer the question - who buys medicine?

Answer?

Sick people, obviously.

People can be sick. Or they can believe they are sick.

If they are not sick, or do not believe the are sick, they will not buy medicine.

Why make such a silly pronouncement?

It is an unfortunate fact that unsuccessful marketers concentrate on the benefits of their product or on the strength of their marketing efforts. They believe people will buy actually their product on the strength of the benefits it offers, or on the basis of a marketing plan based on fantasy. Benefits are important certainly. This is true. However, this is not what sells products (or medicine for that matter).

What sells medicine is the fact that there are enough buyers who are either sick, or believe themselves to be sick.

Again, this seems silly, but this makes a very important point. That point is this:

You can do everything right - perfectly right down to the last detail. However, if there are no sick people, or no people who believe they are sick, no one will buy your medicine. Ever.

The very first question you must ask, before even considering developing, creating or taking a product to market is whether or not there is a market for the product.

IS THERE a REAL market for this product? And precisely how big is that market?

Don't laugh. Hardly anyone thinks of this question before jumping into the market. This is why many fail.

I read hundreds of marketing plans every year. I even have a form I have people fill out before we talk. One of the very first questions asked on the form is 'If everyone who COULD buy your product DID buy your product, how many sales would you make?'

This is another silly question. However, without a doubt, it is the MOST important question.

Very few people can answer it. Nine times out of ten the answer is either 'I don't know' or 'Everyone!'. Both answers are completely wrong.

You have a great product or service. It does great things or provides benefits you feel people need. However, you must ask yourself if THOSE PEOPLE believe they need it. If not, you would be stupid to spend the time, money and effort to try to sell them something they simply will not buy.

Let's cover that again. People will only buy your product if they believe they need it.

If they do not believe they need it, they will not buy it. (Please note that I said 'believe' they need it).

The Internet is many things - however it is primarily marketplace where people go to find something they already know they need. Few people log on thinking "Today I will buy something. I don't know what I will buy. I just want to buy anything. I will look around until I find something to buy."

No indeed. People log on thinking "I need X. I will find the right X at the right price and I will purchase that X."

Throughout the coming weeks I will demonstrate how to begin to build a valid, realistic and working marketing plan - one that may actually make you money. So, before the next post, I will ask you to answer several questions:

1. HOW MANY people NEED your product or service. This requires a numeric answer, not 'everybody' or 'anybody' or 'a lot of people'. Give me an actual number here.

2. Now, prove it. Show me the studies or survey results.

If you can't answer with a number derived from studies or survey results, you are only fooling yourself or being overly optimistic.

I almost said 'You might be a stupid marketer IF . . . ' but I won't. That's already been done.

More at the Free Publicity Focus Group (http://www.freepublicitygroup.com )

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Some Marketers Just Don't Get It - Part IV

In the last few posts I have discussed the fact that, to become a successful marketer, you must think like a leader, as your communication will flow from your perception of yourself. I also mentioned that a key component in this is that you learn to provide good content to your potential clients or customers, as this is what they desire.

Have you ever signed up for a newsletter? If so, I think you will agree with me that there are basically two types:

In the first, which I shall call Style One, we are pleased to receive a flow of information we both need and desire. Normally, these types of newsletters will start by quoting a recent report or study ie 'XYZ Special Report - Recent Study Shows More Seniors Going Online'. Then, we are presented with perhaps the facts or reports that give us the details. Finally perhaps, we are told why this is important to our business. And then, at the end, we are told that XYZ is a leader in developing effective email strategies.

Style Two is decidedly different. It goes a little something like this -

"Don - NEWS FOR YOU! More seniors are going online! YOU NEED THIS REPORT NOW! Special Discount Pricing FOR MEMBERS ONLY!'

Hmmm. Now, which of these two do you believe will catch my attention, assuming I am a real businessman (with a marketing budget) interested in creating a successful business that involves email marketing?

Style One demonstrates the potential for thoughtful analysis, real facts and rock solid information. Style Two sounds like it was written by a carnival huckster.

Now we must ask the real question. Whom do you trust? The businessperson who provided the information in Style One, or the shady character that jammed Style Two down our throats?

Credibility is key. You will never succeed in marketing without it.

I asked you to think of yourself as a teacher. Now I will ask you to imagine yourself as a consultant.

It is said that consultants make the big money. Why is this so? It is because they provide facts and proven strategies - impartial information.

Real leaders - teachers and/or consultants - do not use these styles of communication. They impress us with the fact that they are credible and really have the best interests of others at heart.

Likewise, nothing impresses me more than a marketer who will admit his competition is also quite good at what they do. This creates a level of credibility in my mind that can be produced in no other way. This shows honesty.

You are a good businessperson. This does not necessarily make your competition 'bad'. If you say this, you will totally lose your credibility. If you even hint at this, you will lose some credibility. A real consultant, real teachers, know that they are not the only ones on the planet with good ideas, theories, methods or techniques.

When learning to create free advertising and publicity, one need only to stop thinking like a marketer and to start thinking like a publicist. Likewise, to become a really successful marketer, one need only to stop thinking like a marketer and start thinking like a consultant.

The whole timbre of the communication offered will change. Others will perceive you in a whole new light. Likewise, YOU will perceive you in a whole new light.

Teachers and consultant are perceived to be leaders. That perception - being perceived as a leader - will cause your sales to soar.

Imagine for a moment that Albert Einstein, after developing the Theory of Relativity, had put out an email to his constituents:

"Don! You Gotta See This! I have developed an entirely NEW, secret Theory of Relativity! I am offering this report to only a very SELECT group of people. You need to HURRY as they are going fast! The price, now just $97, will most likely be raised to $147 very soon. GET IT TODAY!!!!!"

Testimonial " Albert, you are right on the money with this one! This has provided me with everything I need to know to build a rocket ship! Everyone needs this report! Thank you, thank you, thank you!"

"Order my 'Secrets To Relativity' Report today and I'll throw in bonuses worth over $4900! Blah Blah Blah"

Now, would we have put any faith in what he said about the Theory of Relativity? No. Neither will anyone put any faith in what you say if you use this type of communication. This type of communication puts you in that carnival huckster category (in the perception of real business people) in nearly every case.

It goes without saying that, if you wish to market anything successfully, you must become a valued, credible resource to your potential clients or customers. You must become a leader. In your own mind. First.

And then you must speak like a leader . . .

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Some Marketers Just Don't Get It - Part III

Now, I certainly did not mean to give the impression that you can be a leader in your industry simply by deciding that you are (as you may have thought from the previous post). What I meant to impress upon you here is that your communication is only as good as the results it produces. Your communication will flow from your own perception of yourself.

If you believe yourself to be a leader, your communication will reflect that perception. Conversely, if you are not confident about either yourself, your abilities, your ideas or the worth of what you might offer to others, your communication will also reflect this.

What YOU think you are is precisely what others will BELIEVE you are. Again, Psychology 101.

In the physical world, communication is more than just words. Have you ever observed a person walk into a room who exudes an air of authority? All we have to do is look at this person and we know, intuitively, subconsciously, that this person commands and expects respect. The expectation of respect is evident in the way that person walks, stands or gestures. The bearing of this person tells us he or she expects to be treated in a certain manner. It is evident in the attitude of this person. We know intuitively what this person believes himself to be. When this person speaks, his words will command attention and respect from us, as we will believe he KNOWS what he might be talking about.

So what does this have to do with marketing?

In the electronic environment, others cannot see you or, in most cases, hear you. Therefore, the only way to communicate this demeanor is through the words you use in this environment. The words you use, (this includes the tone, the delivery and a host of other factors), will determine whether others will percieve you to be believable and, subsequently, whether or not you will be trusted. Ultimately this will be the factor that will determine whether a potential client will do business with you. The only way to create that all important trust, in this environment, is to use words. The words will communicate everything there is to know about you. These words always flow from your own perception of yourself.

As regards marketing, that's very important. Frankly, it is the single most important factor to be considered, for it forms the basis of all the rest.

Success in marketing always begins with being a leader in regards to ideas. If you have an idea that attracts others, those others will be drawn to you and subsequently your product or service. If you are perceived as being just 'one of the pack', you will never experience the success you seek. The singular trait that all leaders share is that they not only are 'idea leaders', but that they FREELY share those ideas with others.

Even if your product or service is mediocre, you will still experience greater success if you serve as a resource of ideas for others. This does not mean you give away all of your 'secrets'. It does mean you must freely give enough of your ideas to be truly helpful to your customers or clients.

The Internet is based upon the free sharing of ideas - more than any other factor. We respect those who have knowledge that can help us. We revere teachers. We crave information. If you can become the source of that knowledge, can convey it effectively to others and are willing to do so, your success is virtually assured.

Your failure, on the other hand, is likewise virtually assured if your potential clients perceive a hidden agenda of some kind. For instance, if you send an email out to your list every week that provides just a tidbit of good information, covered over by paragraph after paragraph of blatant sales language, you will fail - eventually.

However, when you take on the role of a respected teacher - a teacher willing to share freely with others - your potential clients will buy whatever you recommend they buy. This only happens when you are perceived to have their own best interests at heart, rather than perceiving that you are only interested in getting into their wallets.

This is another area where new marketers fail by the thousands. Some new marketers believe that the goal is to create a huge email list and then to mail a new and exciting sales pitch to that list week after week after very boring week. No indeed.

This does not lead to success - it leads quickly to a high rate of lost subscribers. It leads to disappointment on the part of your potential client or customer.

Those who experience long term, lasting success, are those who realize that the goal is to teach. Through freely teaching others, through the sharing of ideas, they establish a position of dominance in the minds of their prospective customers or clients. This must be established PRIOR TO recommending the purchase of any product or service.

The leaders of thought in the field of education become famous for their creative thinking. The leaders of thought in the field of business have, in most cases, become rich.

To be even more succinct - if you wish to experience success in marketing, become a teacher. Do not sell - teach. It appears to be a contradiction that, if you can learn to teach - to share your ideas with your customers or clients for free, - your sales will skyrocket.

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Some Marketers Just Don't Get It - Part II

I mentioned that the key, the Holy Grail, the single factor that will determine your success or failure in marketing your product or service, more than any other factor, is your ability to create relationships with your potential customers or clients. Real relationships.

No, I am not talking about one of those long distance, auto-responder kind of relationships. I AM talking about REAL relationships that are built on trust, effective communication and are mutually beneficial.

I would like to try a very brief project now. Please complete this before you continue reading. Ready?

Please write down the names of 3 businesses that are just like your business. Write the names of 3 companies or people who do what you do, in the same way you do it. Do this before reading on . . . .

I'll wait . . .

Got it? Good.

Can't think of three? That's fine. Now you can continue reading.

If you managed to think of 3 businesses like your own, you get an F.

If you could not think of a single business like yours, you get an A+.

The first step in creating a relationship that will produce new clients/customers is to differentiate yourself from your competition ENTIRELY. You must claim a position that is uniquely yours. This is basic branding and positioning.

If you want to experience mediocrity, simply do what has made others successful. That is the sure road to eventual failure. This, unfortunately, is the road most marketers take, as it is the easy road.

Your situation is completely unique. Copying someone else's methodology is akin to wearing someone else's eyeglasses. You might be able to see, but you will not see well.

It goes without saying that, if you wish to achieve stellar success, you must be perceived to be at the very top of the proverbial food chain. You must be not just A leader, but THE leader.

But how, I hear you asking, can I be the leader when I am currently located at the bottom of the damned chain?

The answer, so elusive to those new to marketing, is this:

Simply assume the lead.

Imagine for a moment that you are, really are, the leader in your industry. Imagine that your company sits at the very top of this chain. Vividly imagine this for just a moment in your mind. Now ask yourself:

What would the leader in this industry do today?

What would the leader in this industry be thinking today?

What decisions would the leader in this industry make today?

What beliefs would the leader of this industry hold?

And, most importantly, if you were the leader of this industry - if this were true - what would you say to others?

Now, say it.

You must learn to act, think, decide, believe and speak like THE leader in your industry. When others hear what you have to say, whether that be on your website, in your articles, in your posts or on your blog, they will recognize clearly the fact that you ARE the leader.

It is vital to your success that you change your perception of yourself first. Changing your perception of yourself will change your style of communication completely. It is this style of communication that will draw customers and clients to you, more than any other factor.

When you are perceived to be the leader by others, people will come in droves and will very much want to create those relationships with you. People do not want to associate with mediocrity or middle of the road success.

Think about this. What communication style attracts you? Suppose you are seeking good advice about a business project. Which of these two people would you have a tendency to believe?

Person A: "I tried a few things, and I think this might work . . "

Or

Person B: "This is precisely what you need to do today . . . "

When you are perceived to be at the top, they will come to you.

Those relationships will never be formed unless you - YOU - perceive yourself to be the leader and know that you are worthy OF those relationships.

This is the primary step. This is Psychology 101. This is NLP Modeling in its most basic form.

Take a moment today to think about those you perceive to be the leaders in your field; those you wish to emulate. Now ask yourself - Are they mediocre? Do they apologize and/or argue? Do they waffle? Or do they speak with absolute confidence and authority?

Leaders do not follow. Leaders lead. You must do the same if you wish to experience the same success. Do not copy the leader. That will make you a follower. Lead.

In the old days, the saying was 'Build it, and they will come.' In this new marketing model, the saying has become 'Build YOU, and they will come.' You see, in this new model, leadership is no longer defined by an established brand name. The old school, lumbering big boys on the block can no longer stand solely on their reputation.

In the Internet free market model, everyone is equal. Leadership is now taken by those who are on the cutting edge of thought - not past leadership or reputation. It is not based on yesterday's success. It is built upon the ability to think forward. Those who look to the future, not to the 'this is the way it's always been done' past, will lead.

In reality, you may not be the leader. However, this is the chicken or the egg theory. To become the leader, you must first believe yourself to be the leader.

Assuming the leadership role in your own mind will not actually make you the leader. However, when you take on the leadership role in your own mind, every aspect of the way you approach your business will change. But what will happen immediately is that your communication style will change completely. You will speak with the authority that comes from confidence in yourself and confidence in your ideas.

Only then will you be able to build relationships built on trust.

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